Our Guarantee & Warranty - Level Two Chimney Fairfax

The Level Two Chimney Fairfax Guarantee

When we finish a chimney job in Fairfax, you get a written record of exactly what was done, what we found, and what it cost. That record isn’t a receipt. It’s the thing we stand behind. If the work isn’t done right, we make it right. No fine print, no phone tag, no “let me check with the office.” The 365-Day Done Right Promise covers every sweep, repair, liner, cap, and rebuild we perform, and it’s stamped on your paperwork under the Haven Standard. Corrine Halstead built this company on a simple rule: if we wouldn’t sign our name to it, we don’t leave it in your house.

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What’s Covered

• Workmanship on every service. If a repair or installation we performed fails within 365 days, we return and fix it at no charge.
• Parts and materials we source. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield materials, procured through Haven’s buying network to keep your price honest, and we handle any defect claim directly.
• Cleanup and site condition. We lay drop cloths, run HEPA filtration during sweeping, and leave your hearth and flooring the way we found them.
• On-time arrival and communication. You get a named technician assigned to your job, a background check on file, and a text when the truck is on its way.
• Written pricing, no surprises. Your written price, written scope, and written warranty are delivered before anyone starts, not after a tech is already in your home. That’s Haven Standard Clause 1.
• Documentation on every visit. Clause 4 of the Haven Standard requires a camera-scan inspection and a documented photo record on every job, running continuously since 2009.

Our Satisfaction Promise

Here’s how it works in practice. You book a chimney sweep in Fairfax. We arrive, we inspect, we sweep, we hand you the photo record and the written report. If you look at that report and something feels off, you call us. A live person answers, 24/7, not a voicemail. We schedule a return visit, re-inspect, and if the issue traces back to our work, we correct it under the 365-Day Done Right Promise. If you get a written estimate from another chimney company and want a straight read on it, bring it to us. The Free Second Opinion on any written estimate has always been part of how we operate. No charge, no obligation, just a plain-language assessment of what they found and what it actually costs to fix. Corrine’s view on this is simple: a homeowner should never have to guess whether they’re being sold work they don’t need. Our documentation exists so you never have to.

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Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. We’re licensed, insured, and bonded in Virginia, and our license information is displayed on every page, on every estimate, and on every job record. That means if something goes wrong, there’s a real entity accountable for making it right, not a guy with a truck and a handshake. Every technician who enters your Fairfax home is background-checked and uniformed. You know who’s coming, you know they’ve been vetted, and you know the company they represent carries proper coverage. That’s the practical backbone of every promise we make. The paperwork isn’t decoration. It’s the mechanism that turns a promise into a legal obligation, and we’ve organized the business so that obligation always lands on us, never on you.

What the Documentation Actually Looks Like

Since 2009, we’ve completed more than 38,000 chimney inspections and cleanings, and every single one produced a written record. Here’s what you walk away with after any Level Two Chimney Fairfax visit:

• The written scope. What we inspected, what we found, and what we did about it, in plain language. If we saw a hairline crack in a flue liner, that’s in there. If the creosote was Class I and wiped clean, that’s in there too.
• The written price. Delivered before work starts, every time. Not an estimate we revise after the fact. The price you approve is the price you pay.
• The written warranty. Our 365-Day Done Right Promise, stated in writing, with the specific work it covers.
• The photo record. Camera-scan inspection footage and still photos of your flue, smoke chamber, damper, cap, and crown. You see what we saw, and you keep the record.

If you ever sell your home in Fairfax, that photo record is worth having. It documents the chimney’s condition on a specific date, performed to NFPA 211 Level 2 inspection standards. Buyers and inspectors appreciate that kind of paper trail.

How We Handle the Hard Conversations

Sometimes we find something that needs more than a sweep. A spalled crown, which means the concrete cap on top of your chimney is flaking apart. A Class III creosote buildup, which is the glazed, tarry kind that’s most likely to fuel a chimney fire. A flue liner crack in a home built before 1960, back when Fairfax builders used clay tile almost exclusively. When we find something like that, we show you the photo. We don’t recommend work we can’t document, and we don’t pressure you into a decision on the spot. If the issue can safely wait a season, we say so plainly. If it can’t, we explain why, in one clause, with the image on the table. That’s the only way Corrine knows how to run a chimney business, and after 38,000-plus jobs, it’s the only way that makes sense.

A Fair Promise, Stated Once

Level Two Chimney Fairfax is independently owned and operated under the Haven Standard. We answer our own phone. We put our prices in writing before we start. We photograph what we find and hand you the evidence. We fix our mistakes without making you chase us. If you want a second opinion on any written chimney estimate, bring it to us and we’ll give you a straight answer. Call (571) 443-8256 and talk to a person. That’s the whole guarantee, and it’s been the same since 2009.

Written by Corrine Halstead, Owner at Level Two Chimney Fairfax, serving Fairfax since 2009.