What Fairfax Homeowners Say About Level Two Chimney Fairfax
Reviews matter in Fairfax because so many homes here share the same DNA: brick colonials built between 1965 and 1985, masonry fireplaces that saw heavy use, and flue liners that are now pushing 40 to 60 years old. We earn feedback the only way a chimney company can: written price before work starts, camera findings the homeowner can see with their own eyes, and a photo record on the way out. Corrine Halstead, Owner, has been running jobs this way since 2009. The quotes below are from actual Fairfax customers who agreed to let us share them.
Recent Reviews
They swept our chimney in Fairfax and found Class III creosote, which is the hardened, tar-like buildup that brushing alone won’t remove. The tech showed me the camera footage on his tablet before anything was quoted. No pressure, no mystery. Flat price in writing, then the work was done same afternoon.
Marisol M., Fairfax
We bought a 1978 colonial near George Mason and the fireplace had been dormant for years. Level Two sent a named tech who texted before arrival. He ran the NFPA Level 2 camera scan and found the flue liner was fine, which honestly surprised me. What we needed was a new crown and chimney cap. The written scope listed the exact Gelco cap model and crown repair spec. Done in one visit.
Jason T., Fairfax
I had a competitor’s written estimate for a full liner replacement at $6,400. Brought it to Level Two under their Free Second Opinion policy. Their tech ran the camera and showed me that my liner had surface spalling, which is flaking of the clay tile, but no through-cracks. They recommended HeatShield resurfacing instead of a tear-out and rebuild. Saved us roughly $3,900 and I have the photos to prove why it was the right call.
Lamont F., Fairfax
Our fireplace had a downdraft problem every time the wind came from the northeast, which in Fairfax is basically all winter. I assumed we needed a rebuild. Their tech measured the flue, checked the smoke chamber, and showed me that our old cap was the wrong size and sitting too low. New Famco cap, properly sized, installed. No more smoke backing into the living room. They documented the whole thing with photos before and after.
Tim D., Fairfax
What got me was that they answered the phone at 6:30 a.m. on a Saturday when I called about a smell coming from the fireplace. Not a call center, not a voicemail. A person who knew exactly what questions to ask. They scheduled us for that week, swept the flue, and found a rusted damper plate that was trapping creosote. Written price before the sweep, written warranty on the damper repair. No surprises.
Marisol M., Fairfax
I’m a retired mechanical engineer, so I watch every contractor like a hawk. Level Two is the only chimney company I’ve used in Fairfax that didn’t get defensive when I asked to see the camera scan. The tech walked me through the smoke chamber condition, showed me where the mortar joints were starting to fail, and explained what could wait versus what needed attention now. Corrine Halstead runs a tight operation. The 365-Day Done Right Promise isn’t a gimmick; it’s written on the invoice.
Lamont F., Fairfax
Why Customers Trust Us
Read the reviews above and a pattern emerges. Fairfax homeowners don’t want a sales pitch; they want a documentable finding. That’s why we run a camera-scan inspection on every visit per NFPA 211 Level 2, and why Clause 4 of the Haven Standard requires a documented photo record on every job. That archive practice has been running continuously since 2009, covering more than 38,000 chimney inspections and cleanings. Every job gets a written price, written scope, and written warranty before work starts. No exceptions, no “call for quote” games. We’re licensed and insured, our technicians are background-checked and uniformed, and our materials come from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because naming the actual components we install is part of earning trust. If something isn’t right, the 365-Day Done Right Promise means we make it right. If you’re in Fairfax and want an honest second opinion on a written chimney estimate, call (571) 443-8256. You’ll talk to a person, and you’ll get a real answer.
Written by Corrine Halstead, Owner at Level Two Chimney Fairfax, serving Fairfax since 2009.